Refund policy
Return & Refund Policy
Because candles are a consumable item, we do not accept returns or exchanges once an order has been delivered.
That said, your satisfaction matters to us, and we want every order to arrive safely and beautifully.
Damages & issues
Please inspect your order upon delivery.
If your candle arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Please include:
-
Your order number
-
A photo of the item and packaging
Once reviewed, we will replace the item or issue a refund as appropriate.
Non-returnable items
The following items are non-returnable:
-
Candles and wax products
-
Sale items
-
Gift cards
-
Custom or personalized orders
Refunds
If a refund is approved due to damage or error, it will be issued to your original payment method within 5–10 business days after approval. Processing times may vary depending on your bank or credit card provider.